Magellan Health

About MagellanofAZ

About MagellanofAZ

Welcome to Magellan of Arizona

Magellan Health Services has been a consistent and committed health care services provider in Arizona for more than twenty years. Since 2007, Magellan has been the state-contracted Regional Behavioral Health Authority (RBHA), and in that short time has transformed central Arizona's behavioral health system to a member centered, award winning, nationally recognized system that focuses on health, hope and recovery.  Magellan is pleased to be able to help children and adults in central Arizona, which includes Maricopa County and part of Pinal County. We manage a publicly-funded behavioral health care delivery system for Medicaid, non-Medicaid and Title XXI (KidsCare)-eligible residents in central Arizona. Through a system of provider network organizations, Magellan of Arizona serves over 80,000 recipients and their family members through a wide range of services from crisis assistance to housing programs to children's services and substance abuse treatment. If you have questions about anything on this site, please call Magellan Member Services at (800) 564-5465.

Magellan Accomplishments: Maricopa System Transformation 2007-2010

The document below outlines Magellan's progress in transforming the public behavioral health system in Maricopa County. It discusses the accomplishments and changes that have taken place in 2007 - 2010.

Magellan System Transformation Efforts 2007-2010 (8.73 MB)

About Magellan's Leadership Principles

Magellan Health Services of Arizona is driven by a core set of principles in everything we do to transform and improve the behavioral health care system in central Arizona:

  • Voice and participation -- Give service recipients a voice in their treatment and participation in their recovery.
  • Family involvement -- Be inclusive of and listen to families, who are a critical component in recovery.
  • Outcomes -- Focus on recovery and resiliency.
  • Community integration -- Support integration back into the community where recipients live, work and play.
  • Race and equity -- Ensure race or ethnicity are not barriers to accessing services; deliver service in a culturally sensitive and appropriate manner.
  • Provider problem solving and collaboration -- Work together to solve problems; listen to those closest to the issues and solutions. 

About Magellan's Programs and Initiatives

  • Suicide Prevention and Intervention-The goal of this program is to reduce the suicide rate in Maricopa County and parts of Pinal County. It provides clinical care workers and case managers with the skills, training and resources they need to talk openly and directly about suicide. This program engages family, peers and survivors of suicide and incorporates key race and equity issues.
  • Integrated Health Home-The average life expectancy for Arizonans with severe mental illness is reduced by nearly 32 years. To improve the length and quality of life, IHH addresses whole health including behavioral and physical health. This involves developing a model of care that combines physical and behavioral health and focuses on strengthening the whole health of the individual.
  • Crisis Planning-This initiative supports the development of proactive crisis plans for service recipients to assist them before a crisis situation happens. The initiative also helps staff plan for crises, prepare them to provide effective reactive crisis response 24 hours per day, seven days per week, and ensure they follow up after a crisis episode.
  • Clinical Care-This initiative helps move the system to a model of clinical care management focused on creating therapeutic opportunities for service recipients and away from a broker model of case coordination focused on recipient referrals.

Below is a diagram of the Clinical Initiative Framework, which shows the clinical initiatives and how they integrate with Magellan's six cross-cutting leadership principles.


clinical framework_peer.jpg

Magellan of Arizona Receives URAC's Health Utilization Management Accreditation _258__225__149_seal-hum_cert.jpg

Magellan Health Services of Arizona has received Health Utilization Management (HUM) Accreditation from URAC. HUM standards ensure that all types of organizations conducting utilization review follow a process that is clinically sound and respect patients' and providers' rights while giving payers reasonable guidelines to follow. Standards address the use of evidence-based guidelines, incorporation of adherence guidelines, and evaluation of utilization rates to meet the demands of a changing health care system. Cost effective care with optimal outcomes reinforces the value and importance of health utilization management across the health care continuum including health plans, hospitals, specialty care for mental health, and long-term care.

URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation and certification programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC strives to ensure that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit

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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1


Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590