Magellan Health

About MagellanofAZ

Cultural Competency

At Magellan of Arizona we believe that all behavioral health care recipients must receive effective treatment in a manner that is respectful of individual preferences, needs and values.

Cultural competency is woven into all our work and programs, Magellan of Arizona:

  • Is sensitive to differences in acceptable behaviors, beliefs and values in determining an individual's mental health and incorporates such distinctions into treatment.
  • Recognizes that recipients and families are the most important participants in the treatment process.
  • Incorporates supports such as family involvement and traditional healing practices when appropriate.
  • Encourages recipients and families to manage their own health.
  • Offers opportunities for feedback regarding policies and procedures.
  • Strives to make sure that providers and services are geographically, psychologically and culturally accessible.
  • Establishes clear policies, operational plans, and management accountability to provide culturally and linguistically appropriate services.
  • Sets the standard for high-quality, culturally-competent service for all consumers.

Delivering culturally competent care

Our goal is to support our staff and network providers in delivering culturally competent care in an effective, understandable and respectful manner, compatible with service recipients' preferred language and cultural beliefs. To achieve this goal we:

  • Actively recruit diverse staff members, leadership and network providers.
  • Provide bilingual staff and interpreter services at no cost to any service recipient, during all hours of operation.
  • Make service-related materials available in the languages most commonly spoken in the community.

Being culturally competent is important to Magellan of Arizona. By delivering culturally competent care, we are building stronger relationships with the people and the community we serve and, ultimately, providing better care.

Magellan of Arizona works with its providers to better understand various cultures and to provide services in a culturally competent manner. Click the hyperlink to view the Magellan of Arizona Cultural Competency Plan.

Language assistance

How can I get information in my preferred language and oral interpretation services?

You may ask for help from Magellan to make sure:

  • Written information is available in your preferred language or can be translated.
  • Written material is available in alternative formats (e.g. large print, Braille).
  • Oral interpretation services, including American Sign Language, are available at no cost to you during all hours of operation.

Please contact Magellan Member Services at (800) 564-5465 or our TTY number at (800) 424-9831 for language assistance.

Cultural Competency Events and Trainings

Magellan Health Services of Arizona's Cultural Competency Department hosts quarterly meetings with providers. Please check back for 2013 dates. 

2013 Brown Bag Presentations

The Cultural Competency Department also hosts monthly brown bag presentations education our staff, providers, recipients of care and their family members and the community at large about emerging trends and issue with diverse groups and population within central Arizona. The goal the monthly presentations are to help promote cultural awareness of diverse populations. Presentations are offered at no cost and are open to the public.

Date Topic
Wednesday, Sept. 25, from 12:00 to 1:30 p.m., in Magellan's Camelback Conference Room (4801 E. Washington St., Phoenix, AZ 85034)

 “An Introduction To Refugee Wellness”, Arizona is home to more than 60,000 refugees from 106 different countries around the world. Refugees shoulder a very high burden of PTSD, anxiety and depressive disorders and often do not have previous exposure to the concepts of mental and behavioral health.  In this presentation, Zachary Holden, the State Refugee Health Coordinator for Arizona, will explain what a refugee is, what refugee behavioral health looks like, and give tips on working with refugee clients. 

Wednesday, Feb. 20, from 11:30 a.m. to 1 p.m., in Magellan's Camelback Conference Room (4801 E. Washington St., Phoenix, AZ 85034)

 "400-50-30: Paving the Path Towards Health Equity for African-Americans and Others," presented by RJ Shannon, minority AIDS coordinator for the Arizona Department of Health Services BTCD.  CEUs are available. Interpretative services available upon request.  

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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1


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Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590