Magellan Health

For Members

Benefit Updates

Services for Non-Title XIX Members with SMI


In May 2012, the Arizona Legislature passed Governor Brewer's fiscal year (FY) 2013 budget. The approved budget includes an added $38.7 million of funding for Arizona's behavioral health system. The funds will provide community-based, recovery-oriented behavioral health services for non-Title 19 (NT19) eligible persons determined to have a serious mental illness (SMI) (individuals not eligible for AHCCCS). These added dollars became available to the behavioral health system for use toward support services on July 1, 2012. We are pleased to announce that that Non-AHCCCS eligible individuals diagnosed with SMI may qualify for the following support services:

  • Supported employment
  • Peer support
  • Family support
  • Permanent supportive housing
  • Living skills training
  • Personal assistance
  • Respite care
  • Non-emergency transportation
  • Case management services (based on an individual's medical needs)*
    • *Magellan will assign case management services to individuals based on their medical needs. You may also qualify to have an assigned case manager. A screening will take place during your next scheduled appointment at your provider clinic to determine if you qualify for a case manager. Also during that appointment, your provider will help you identify which support services will help you achieve your recovery goals.  

Non-Title XIX Services Guide Lists Providers and Services Offered

Members with a serious mental illness (SMI) who are Non-Title XIX eligible are invited to learn more about services for them by accessing the Non-Title XIX Services Guide in English and Spanish (Updated 12-30-13).  


  • Benefit Member Notification Letters (Dated 07-27-12): Magellan mailed letters to Non-Title XIX (19) eligible persons determined to have a serious mental illness (SMI) or individuals not eligible for AHCCCS explaining that new community-based, recovery-oriented behavioral health support services may be available to them. Included with the letter were copies in English and Spanish of the flyer (linked above) for Magellan's upcoming town halls, which will further explain these benefits to eligible individuals.
  • Updates from the Division of Behavioral Health Services: Get the latest updates and information about behavioral health services in Arizona from the Arizona Department of Health Services/Division of Behavioral Health Services.
    • Click HERE to skip right to the DBHS webpage about FY13 funding, which includes T/RBHA spending plans and their funding allocations.  
    • What are Non-Title XIX SMI Services? Non-Title 19 SMI services are behavioral health services for persons who have a serious mental illness (SMI), but do not qualify for Arizona's Medicaid program also known as AHCCCS (Arizona Health Care Cost Containment System).

Providers Selected for Services to Non-Title XIX Individuals with SMI

Magellan Health Services of Arizona is pleased to announce that MIKID and Recovery Innovations of Arizona (RIAZ), were selected and awarded contracts to provide family support services to Non-Title XIX individuals with a serious mental illness (SMI); and PSA Behavioral Health and Lifewell were awarded contracts to provide respite care services to both Title and Non-Title XIX individuals with SMI. Awardees will deliver these support services to recipients and their families where they live, work and play using a portion of the Non-Title XIX SMI funding provided to Magellan from the State of Arizona.

  • Family support services involves face-to-face interaction with family members, and intends to restore, enhance, or maintain family functioning in order to increase the family's ability to effectively interact and care for the recipient in the home and community.
  • Respite care services include peer-driven services that provide rest or relief to a family member or other individual caring for the behavioral health recipient. 

Magellan Health Services of Arizona received several proposals to provide this new array of services to the Title XIX and Non-Title XIX populations, and were impressed by the level of the expertise and commitment to serve represented within the proposals. Magellan looks forward to celebrating the future accomplishments of MIKID, RIAZ, PSA and Lifewell.

Provider Network Organizations

Adult recipients and their families are all served by one of four provider network organizations (PNOs) or directly by one of a large network of qualified service providers. Adults may choose a PNO or provider from which they'd like to receive services or transfer from one PNO or provider to another by calling Magellan Member Services at (800) 564-5465, TTY (800) 424-9831. There are four adult PNOs in the Maricopa County RBHA. All four are local, community-run organizations within Maricopa County - Southwest Network, CHOICES Network of Arizona, People of Color Network and Partners In Recovery. For more information on the adult PNOs, please see the FAQ below:

 The websites below contain information specific to each provider network organization, including career opportunities.

Peer-Operated Recovery Centers

Peer-Operated Recovery Centers, sponsored by Magellan, offer adults a chance to be in the company of others and develop friendships. Each center offers support groups and recovery workshops. Plus, you can talk with and get support from people who are experiencing the same types of challenges and who have successfully overcome their challenges. Education is a big part of recovery and resiliency. The peer-operated centers offer classes to help participants move toward recovery goals including areas such as computer skills or other living skills. Call the centers directly to find out more information on the programs and activities offered.

C.H.E.E.E.R.S. (Center 4 Health, Enlightenment, Enrichment, Empowerment Renewal Services): CHEEERS is a 501(c)(3) not-for-profit consumer-run, consumer-driven, recovery-oriented behavioral health community service agency that was founded more than 21 years ago. At CHEEERS, they are dedicated to providing strength-based recovery principled services to adults who have a serious mental illness or difficult behavioral challenges. CHEEERS is located at 1950 W. Heatherbrae Ave., Suite 5, Phoenix, AZ. To learn more call (602) 246-7607 or visit

Visions of Hope of Arizona: Visions of Hope Arizona is a recovery-based Community Service Agency (CSA) however, our vision and goal is to be a center that not only provides the services written in the guidelines that define us as a CSA, but also to be an organization that puts the recovery of our members first, whatever recovery needs there be. They are a service agency first and foremost. Recovery is a personal and progressive process and has a unique appearance to every individual. We offer opportunities for individuals to learn additional skills that they might not otherwise have the opportunity to learn. Visions of Hope is located at 601 W. Hatcher, Phoenix, AZ 85021. To learn more, call (602) 404-1555 or visit

Recovery Empowerment Network: Recovery Empowerment Network (REN) is a membership association for people with lived experience of psychiatric symptoms, substance abuse, or both. REN has five Empowerment Centers co-located at Magellan sites throughout Maricopa County.  Our Highland, San Tan, Osborn, Metro, and South Central locations welcome any person who wishes to participate in a small community that will help them discover the skills they need to live in the larger community. Programs are developed to meet the specific needs expressed by our members.  Current classes include topics such as creating positive relationships, grief and loss, recovery, compassionate communication, and resiliency. To learn more about REN, call (602) 248-0368 or visit

STAR - Stand Together And Recover: STARs recovery centers and additional programs help many of the forgotten class of adults living with a mental illness. Most of their members are low income individuals living on assistance and some are homeless individuals. STAR is peer-run, meaning the employees of STAR are now, or have been in the past, service recipients of mental health services or family members of service recipients. This gives their organization a unique perspective on the people we are here to serve. To learn more about STARs three locations (listed below), visit 

  • STAR East: 340 W. University, Ste.19, Mesa, AZ 85201 |Phone: (480) 649-3642
  • STAR Central: 2144 E. Roosevelt St., Phoenix, AZ 85006 | Phone: (602) 231-0071
  • STAR West: 605 N. Central Ave., Avondale, AZ 85323 | Phone: (623) 932-2735

Hope Lives - Vive La Esperanza: Hope Lives - Vive La Esperanza strives to increase access to services by developing community partnerships and mobilizing resources to address barriers that affect the health of culturally and ethnically diverse communities in Maricopa County, Arizona. Hope Lives is headquarted at 1016 East Buckeye Road, Suite 145, Phoenix, Arizona, 85034. To learn more call 877-561-VIVE (8483) or visit

Recovery Innovations: Recovery Innovations of Arizona (RIAZ), formerly known as META Services, was founded in 1990 with programs throughout Maricopa County, an area with a population of over 3.4 million people. Recovery Innovations of Arizona provides services to over 10,000 adults with serious mental illness and substance use issues.  RIAZ offers crisis support, peer support and self help, recovery education, peer training and employment, community living, and more.

With headquarters in Phoenix, AZ at 2701 N. 16th St., Recovery Innovations of Arizona programs are accredited by the Joint Commission on Accreditation of Healthcare Organizations and are co-located in my provider clinics. Learn more at or call (866) 481-5361 or (602) 650-1212.

Additional Resources

  • Resource Guide (English) (Updated Aug. 2012)
  • Resource Guide (Spanish) (Updated Aug. 2012)
  • Legislative process: This document explains how the legislative process in Arizona works. Learn and understand how any bill, including budget bills, becomes law in Arizona.  
  • State legislator contact information: The state legislature introduces and passes budgets for the state of Arizona. Your way to influence this process is by contacting your legislator. This resource allows you to figure out who your legislators are and how to contact them.
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If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1


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Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590