Magellan Health

For Members

Confidentiality

Everyone has the right to have personal information kept private. Magellan works hard to protect your privacy. We only release private information with written consent except in certain limited circumstances. Federal and state laws may allow or require us to give out your information without your consent. We only do this in certain situations. Examples are cases of child abuse, if you are threatening to harm yourself or others, or when Magellan receives a valid subpoena.

Magellan also has its own policies and procedures to protect your privacy. These policies guide Magellan staff, providers and visitors on how to keep information private. By signing an Authorization to Use or Disclose Protected Health Information Form, you permit us to disclose your personal information. If you have a guardian or someone selected by the court, they can sign the form for you. We can only give your information to you or the designated person.

To get an Authorization to Use or Disclose Protected Health Information Form, please call Magellan of Arizona's toll-free number at (800) 564-5465, TTY (800) 424-9831.

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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1

Confidentiality

Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590