Magellan Health

For Members

Choosing a Provider

Magellan of Arizona wants you to have a choice of providers. We want you to have a provider who understands your special needs and wishes, including provider gender (male or female), specialty (type of treatment provided), languages spoken and location. You can go directly to the network provider, including a provider network organization (PNO). A recipient may contact any provider in our network to seek services or call any PNO. The provider will talk to Magellan to coordinate your care and services.

Calling Magellan's toll-free number. Recipients and their families may call Magellan's toll-free number, available 24 hours a day, seven days a week, at (800) 564-5465, TTY (800) 424-9831, for help accessing a provider or for any other questions.

Accessing Magellan's website. You may access Magellan of Arizona's website, www.MagellanofAZ.com/directory, to identify and learn about Magellan of Arizona's network of providers. The information supplied includes contact and location information for providers and brief descriptions of their services and the populations they serve.

Now it’s easier than ever to find a provider on our website! Click HERE for details.

Choosing a Provider - Adults

Adult recipients and their families are all served by one of four provider network organizations (PNOs) or directly by one of a large network of qualified service providers. Adults may choose a PNO or provider from which they'd like to receive services or transfer from one PNO or provider to another by calling Magellan Member Services at (800) 564-5465, TTY (800) 424-9831.

There are four adult PNOs in the Maricopa County RBHA. All four are local, community-run organizations within Maricopa County - Southwest Network, CHOICES Network of Arizona, People of Color Network and Partners In Recovery. For more information on the adult PNOs, please see the FAQ below:

FAQ For Adult Provider Network Organizations English (86K) | Spanish (86K)

Southwest Network, Inc.

 

2770 N. Central Ave., Ste. 1050
Phoenix, AZ 85004
Phone: (602) 266-8402
www.southwestnetwork.org

CHOICES Network of Arizona, Inc.

 

3003 N. Central Ave., Ste. 305
Phoenix, AZ 85012
Phone: (602) 952-3400
www.choicesnetwork.org

People of Color Network

 

4520 N. Central Ave., Ste. 620
Phoenix, AZ 85012
Phone: (602) 253-3084
www.PCNHealth.com

Partners In Recovery

 

924 N. Country Club Dr.
Mesa, AZ 85201
Phone: (602) 650-1212
www.partnersinrecovery.us.com

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Choosing a Provider - Children and Adolescents

There are three children's provider network organizations (PNOs) in the Maricopa County RBHA. All three are local, community-run organizations within Maricopa County - Southwest Network, People of Color Network and Quality Care Network. Child and adolescent recipients and their families are all served by one of these three networks. Children and their families may choose a network from which they'd like to receive services or transfer from one network to another by calling Magellan Member Services at (800) 564-5465, TTY (800) 424-9831. For a complete list of contract children's direct support providers and contracted specialty providers, please click here.

Southwest Network, Inc.

 

2770 N. Central Ave., Ste. 1050
Phoenix, AZ 85004
Phone: (602) 304-0014
www.southwestnetwork.org/

Quality Care Network, Inc.

 

5326 E. Washington St., Building B
Phoenix, AZ 85034
Phone: (888) 628-7558 or (602) 773-4900
www.qcnaz.com

People of Color Network, Inc.

 

4520 N. Central Ave., Ste. 565
Phoenix, AZ 85012
Phone: (602) 253-3084
www.PCNHealth.com

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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1

Confidentiality

Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590