Magellan Health

For Members

System of Care

Magellan of Arizona manages a comprehensive system of provider network organizations (PNO) and qualified service providers (QSP) who deliver a variety of behavioral health services such as medication, substance abuse treatment, crisis assistance and other support services for qualifying residents of Maricopa County and parts of Pinal County. Magellan contracts with providers around the values of service recipient choice, cultural diversity, and recovery and resiliency for adults, children, and their families.

System of Care Plans

Annually the Arizona Department of Health Services, Division of Behavioral Health Services (ADHS/DBHS) works with each Regional Behavioral Health Authority (RBHA) to develop system of care plans, identifying network development priorities. In turn, the RBHAs develop two system of care plans (one for adult services and the other for children's services) based on ADHS/DBHS state-wide system of care plans. Each RBHA bases its own plans on thorough analysis of data including: utilization data, complaint data, grievance and appeal data, unmet needs data, access to care data, network inventory data, planned or new initiatives to improve care, and a system of care plan review from the previous year. In the development of the children's system of care plan, the RBHAs take input from family members and community stakeholders gathered at community-based planning meetings and various committees.

The Network Strategy Committee and the Magellan of Arizona Governance Board review Magellan of Arizona's system of care plans before they are submitted to ADHS/DBHS for approval. This ensures the plans contain input from both Magellan's staff and the community members that serve on the committee and the board. In addition, Magellan sends a draft of the children's system of care plan to family-run organizations in the children's system to ensure family and community input is included prior to submitting it to ADHS/DBHS.

Below, you will find copies of the approved Magellan of Arizona adult and children's system of care plans:

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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1


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Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590