Magellan Health

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Emergency Preparedness

Hotlines/Website Established Following Loss of 19 Firefighters in Yarnell Hill Fire: Professionals available to help citizens process grief

In response to the loss of 19 firefighters in the Yarnell Hill fire on Sunday, Magellan Health Services of Arizona has partnered with the Crisis Response Network to activate two 24-hour hotlines and a website to help citizens, and members of the Fire Service and their families process feelings of grief, sorrow and depression. Tragedies of this kind impact everyone. With a community grieving the loss of loved ones and the destruction of an entire town, Magellan wants to ensure every Arizona resident has access to professionals who can help counsel them through these feelings.

For Arizona residents

The Tragedy Support Hotline is staffed by behavioral health professionals to offer counseling services to anyone seeking support during this tragedy.  Arizona residents can call the hotline at 1-800-203-CARES (2273) to connect with crisis response professionals that specialize in behavioral health.

For Fire Service members and their families

Members of the Fire Service and their families are encouraged to call the Fire Support Hotline at 602-845-FIRE (3473) to connect with a crisis response professional. The line is also staffed with behavioral health professionals to offer counseling services to individuals seeking support. is an online resource for members of the Fire Service and their families. The mission of Firestrong is to offer mental, emotional, and physical support to each member of the fire department and their families by providing educational tools, resources, crisis intervention assistance (crisis line) and peer support services. 

Please share these resources with those you serve, your colleagues, family and friends.

Staying Safe during Arizona's Sweltering Summers

Each year from June to September Arizona becomes one of the hottest places on earth. Temperatures soar, frequently reaching upwards of 110 degrees F. According to the National Weather Service, Phoenix averages 110 days of 100 degree plus temperatures each year. During this time, heat-related illnesses are extremely common and if not treated properly, can prove fatal. We are all at risk; however, you can easily avoid the negative effects of heat. Always remember, prevention is the best defense against Arizona's extreme heat.

Magellan of Arizona wants you to stay safe during Arizona's sweltering summers. The following information can help you to prepare and respond to heat-related issues this summer:

2013 Heat Notices


Heat Notice

July 2, 2013

Excessive Heat Warning Extended to July 4 at 8 p.m.

July 1, 2013

Excessive Heat Warning Extended to July 2 at 8 p.m.

June 27, 2013

Excessive Heat Warning Issued June 28-30

June 12, 2013

Excessive Heat Warning for Wednesday, June 12

June 6, 2013 Excessive Heat Warning Issued Through Friday, June 7
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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1


Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590