Magellan Health

For Providers

Providing Care

Whether you are initiating care or providing ongoing treatment, obtaining authorizations and utilizing appropriate clinical protocols are essential to the delivery of quality care.

Medical necessity criteria

Clinical guidelines

SMI Assessment Form

All providers seeking an SMI evaluation should use this SMI Assessment Form. This form streamlines the processing of all SMI Evaluation requests by the SMI Processors at Magellan.  Once completed by the Evaluator, the SMI Assessment Form should be sent by fax to (888) 656-2659, or scanned and e-mailed to Calls to Magellan Customer Service are still acceptable. Please disregard all other SMI evaluation forms, as this form is the only acceptable form for SMI evaluations.

Single points of contact for clinical coordination

Directory of Women's Treatment Services

Clinical monographs

The following clinical monographs are available to download.

Prevention resources

Delivering culturally competent care

At Magellan Health Services of Arizona we believe that all behavioral health care recipients must receive effective treatment in a manner that is respectful of individual preferences, needs and values. Our goal is to support our staff and network providers in delivering culturally competent care in an effective, understandable and respectful manner, compatible with service recipients' preferred language and cultural beliefs. Visit our Cultural Competecy webpage to learn more and view tools and resources.

Magellan Health Services of Arizona works with its providers to better understand various cultures and to provide services in a culturally competent manner. Click the hyperlink to view the Magellan of Arizona Cultural Competency Plan.

Accessing interpretation services:

Provider Resource Kit

Error resolution guide


Outcomes360 is Magellan Health Services of Arizona's complete assessment and reporting program on our recovery and resiliency principles, designed to empower recipients of behavioral health services. Outcomes360 can help jump-start conversational health and strengthen alliance. 

Outcomes360 is a set of free clinical tools available to all recipients or their caregivers. The tools help recipients and providers of behavioral health services work together. Each tool was created in partnership with national leaders, and was scientifically validated. Providers will suggest the best tools and timing for each recipient or caretaker, and help get them started on our secure provider website. Outcomes360 tools are available in English and Spanish, with versions for adults and children. When creating treatment plans, adults may complete the Consumer Health Inventory (CHI), and caretakers of children may complete the Consumer Health Inventory-Child (CHI-C). The web-based versions offer real-time reports for both service recipients and providers, including graphs showing progress over time. There are paper versions when a computer is not available and a new fax-in form for the CHI and CHI-C.

Visit the Outcomes360 webpage for tools and resources. Questions? We are here to help and support you! Please contact us with any questions or concerns at

Online tools for providers

By signing in to the Magellan provider website with your secure username and password, you can view authorizations, check member eligibility and much more. You also can update your practice data so that Magellan can provide the most accurate information when making member referrals.


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Are You in Crisis?

If you are in crisis, call the Crisis Line at (800) 631-1314, TTY (800) 327-9254. For emergencies, always call 9-1-1


Everyone has the right to have personal information kept private. We work hard to protect your privacy. Read more.

Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590