Magellan Health


Outcomes Dashboard

Provider Outcomes Dashboard

framework grey_250x155.jpgMagellan of Arizona, the Arizona Department of Health Services' Division of Behavioral Health Services (ADHS/DBHS) and behavioral health providers have collaborated to develop innovative provider outcomes dashboards that align our combined efforts in strengthening the behavioral health system based on core metrics.

The online dashboards provide important information to members and their families and to the providers themselves on areas that are working well and those that need improvement. Each dashboard includes critical indicators grouped into balanced scorecard categories. The dashboards are located at

Provider Dashboards Span the Behavioral Health Care System

Click on the links below to access dashboards.

dashboard all Adult SMI (Dec. 2013) - More than 20,000 individuals are served by four Adult Provider Network Organizations (PNOs) - CHOICES Network, People of Color Network, Partners In Recovery and Southwest Network - which collaborated in the development and implementation of this dashboard. The dashboard ensures 18 key metrics are monitored for improvements month over month. These measurements include staffing and caseload ratios, employment, individuals' community reintegration and involvement, and much more. For more detailed information about these metrics, access the adult SMI dashboard specification manual.  Since the tool was launched these agencies have made remarkable progress in a number of key areas and continue to improve their results month over month.

Child (Feb. 2014) - Nearly 22,000 children and adolescents receive services from the organizations within three Children's PNOs - People of Color Network, Southwest Network and Quality Care Network. These PNOs helped develop the dashboard for the children's system of care, which monitors month-over-month progress according to 14 key metrics, which include measures such as increased stability, functional child and family teams (CFTs), and success in school. For more detailed information about these metrics, access the children's dashboard specification manual. ... Child dashbaord

Adult GMH/SA  (Jan. 2014) - Approximately 40,000 individuals with General Mental Health and Substance Abuse issues receive services from 29 provider organizations. The dashboard for this group of providers was developed by a steering committee that includes TERROS, Jewish Family and Children's Services, SWBH, Valle del Sol, Community Bridges, NOVA, Ebony House and Native American Connections. This dashboard provides month-over-month monitoring of 14 key metrics grouped into the categories of clinical, engagement/collaboration, coordination of care/accountability, and race and equity. The metrics include measures such as reduction in substance abuse, recovery support and hospital readmits (30 days). For more detailed information about these metrics, access the GMH/SA dashboard specification manual (Updated Dec. 2013).

Crisis (Jan. 2014) - The dashboard for crisis providers monitors progress regarding access to urgent care centers, number of people served and length of stay in Crisis Recovery Units and limited-time residential facilities, as well as number of people served by and targeted referral sources to 24/7 outpatient facilities.   

Dashboards News and Presentations Archive

April 2010 NAMI's Caring and Sharing Magellan provides on-line performance dashboard
March 24, 2010 Arizona Republic (Socttsdale North, Scottsdale South and Mesa editions) Dashboard ensures quality mental-health care (1.35MB)
February 19, 2010 Phoenix Business Journal Magellan creates 'dashboard' to track quality of behavioral care
February 1, 2010 ADHS Director's Blog Behavioral Health Milestone
December 8, 2009 Arizona Republic Mental-Health Service Options Change for the Better, by Dr. Laura Nelson
December 7, 2009 The Arizona Guardian Mental Health 'Dashboard' Offers Reams of Data, Clinic Comparison
December 7, 2009 Magellan Provider Weekly Magellan and DBHS Launch Provider Outcomes Dashboard
December 2009 Magellan of Arizona Web site Dashboard Introduction Video, Will Humble, acting director for ADHS/DBHS
December 2009 Magellan of Arizona Web site Quick Video User Guide, David Covington, chief of adult services for Magellan of Arizona
June 1, 2009 Mental Health Weekly Arizona Pursues More Direct Role in Outcome Evaluation in Maricopa
DateConference/Speaking EngagementPresentation
January 29, 2010 Western States Decision Support Group (WSDSG)

Provider Outcomes Dashboard - Accountability and Transparency in Maricopa" - David Covington, chief of adult services for Magellan of Arizona, describes the outcomes focus of Maricopa County's behavioral health system and explains how key metrics are measured and shared. For more detailed information about this presentation, access the My Provider Outcomes.


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Contact Information

Mercy Maricopa Integrated Care (Mercy Maricopa) is now the Regional Behavioral Health Authority (RBHA) serving members in the Maricopa County Region. For questions regarding your services, please call 1-800-564-5465 or TDD/TTY 711.

** To file a grievance or appeal for services provided on or before March 31, 2014 please call Magellan Health Services 602-652-5907, x8590